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Give Us Your Feedback

Give Us Your Feedback

At Thinksys we welcome feedback from our clients. This approach helps us know what we are doing right and where we need improvement. We take this feedback very seriously. Your comments help us serve you more effectively. Please take a few moments to complete the following survey.


Scheduling Questions

When calling or emailing a service request do you feel it is scheduled for service in an appropriate amount of time?
All of the Time
Most of the Time
Not Sure or Neutral
Rarely
Never

When calling or emailing a service request do you feel that your request is important and you are dealt with in a professional manner?
All of the Time
Most of the Time
Not Sure or Neutral
Rarely
Never

Do Thinksys onsite engineers arrive on time for their scheduled appointments?
All of the Time
Most of the Time
Not Sure or Neutral
Rarely
Never

If for some reason an appointment has to be rescheduled do you feel that you are informed of the rescheduling in a timely fashion?
All of the Time
Most of the Time
Not Sure or Neutral
Rarely
Never

Please rate your overall satisfaction with the scheduling service from Thinksys.
Very Satisfied
Somewhat Satisfied
Not Sure or Neutral
Somewhat Dissatisfied
Very Dissatisfied

General comments about Thinksys' Scheduling:



Sales/Purchasing Questions

Do you feel that Thinksys sells you the appropriate hardware and software that you need?
All of the Time
Most of the Time
Not Sure or Neutral
Rarely
Never

Please rate your overall satisfaction with the turnaround time on the quotes you receive from Thinksys.
Very Satisfied
Somewhat Satisfied
Not Sure or Neutral
Somewhat Dissatisfied
Very Dissatisfied

Please rate your overall satisfaction with quality of the quotes you receive from Thinksys.
Very Satisfied
Somewhat Satisfied
Not Sure or Neutral
Somewhat Dissatisfied
Very Dissatisfied

Please rate your overall satisfaction with the process of quoting, ordering and receiving hardware and software from Thinksys.
Very Satisfied
Somewhat Satisfied
Not Sure or Neutral
Somewhat Dissatisfied
Very Dissatisfied

General comments about Thinksys' Sales and Purchasing:



Technical Support Questions

Please rate your overall satisfaction with the technical solutions provided by Thinksys engineers.
Very Satisfied
Somewhat Satisfied
Not Sure or Neutral
Somewhat Dissatisfied
Very Dissatisfied

Do you feel that your technical issues are resolved in a timely fashion when a Thinksys engineer works on them?
All of the Time
Most of the Time
Not Sure or Neutral
Rarely
Never

Please rate your overall satisfaction with the personal communication that you receive from Thinksys engineers.
Very Satisfied
Somewhat Satisfied
Not Sure or Neutral
Somewhat Dissatisfied
Very Dissatisfied

Please rate your overall satisfaction with the professionalism and attitude of Thinksys engineers.
Very Satisfied
Somewhat Satisfied
Not Sure or Neutral
Somewhat Dissatisfied
Very Dissatisfied

Please rate your overall satisfaction with dealing with Thinksys engineers.
Very Satisfied
Somewhat Satisfied
Not Sure or Neutral
Somewhat Dissatisfied
Very Dissatisfied

General comments about Thinksys' Technical Support:



General Questions

Please rate your overall satisfaction with Thinksys.
Very Satisfied
Somewhat Satisfied
Not Sure or Neutral
Somewhat Dissatisfied
Very Dissatisfied

Would you recommend Thinksys to your peers?
Yes
No

General comments about Thinksys:


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