Thinksys Provides Managed IT Services
At the foundation of our IT support is Managed IT Services.
Managed IT Services bridges the gap between internal and outsourced IT by offering
plans with set monthly fees, proactive monitoring, and unlimited support. At
Thinksys, we take managed IT services a step further by providing our
managed clients with a dedicated systems engineer, monthly reviews, and 24/7
emergency support. This gives you the feel of having an internal IT staff,
but at a fraction of the cost.
Features and Benefits of Thinksys Managed IT Services
- Dedicated Systems Engineer
Thinksys managed clients are assigned their own system engineer that will work to meet all your needs. He or she will be your main point of contact for all your IT needs and will work with our help desk to handle all of your IT support issues.
- Level 1 Service Level Agreement
Our Level 1 Service Level Agreement provides clients with guaranteed quick responses. This ensures that clients will not experience prolonged downtime.
- Proactive Monitoring and Alerts
In business you cannot just react to issues after they arise. It is critical to stay ahead of the potential complications before they turn into big problems that affect productivity. Thinksys monitors key technology components of our managed clients and catches potential issues before they manifest.
- Premier Remote Support
Thinksys utilizes leading remote support software that allows us to provide premier support 24/7. This means that your issues can be addressed immediately without having to wait for an engineer to come on-site.
- IT Asset Management
- Monthly Status Reports
We provide detailed and executive monthly reports for our managed clients, so they are always aware of the performance of their systems and what we are doing to keep their IT running efficiently.
- Software Updates and Patch Management
New technology security threats arise every day. For this reason it is important to make sure your computer systems have the proper software updates and security patches. Thinksys provides software updates and patch management for our managed clients.
- Custom Portal And Direct Extension
Communication is a very important part of providing IT support. At Thinksys we provide our managed clients with a customized portal for ticketing as well as a direct phone extension to stay on top of your support needs.
- 24/7 Emergency Support
We understand that most companies do business well past standard business hours. We also understand that your technology systems must be available at all times. We provide 24/7 emergency support for our managed clients at no additional charge.
Keeping up to date inventory of your IT assets is an important part of your business. It ensures that your investments are accounted for and being properly utilized. At Thinksys, we provide IT asset management for our managed clients.
Your IT Staff
Some IT Solutions Providers do not take ownership of their client’s
IT systems. For these companies, your problems are their profits.
Thinksys has an entirely different approach to IT support. Through our
managed service offerings, we take a much more active role and take ownership
of your technology systems. We are the client’s partner in success.
Managed IT Service Agreements
At Thinksys we provide managed IT services agreements that are both practical and flexible. These managed IT service agreements range from unlimited to on-demand.
More Info » Managed IT Service Agreements