Service Level Agreements (SLA)
We understand that your technology solutions are a critical part of your business. Keeping your systems up and running is our number one priority. If your IT system experiences problems, we will provide service in the timeliest manner possible. We guarantee response times based on your SLAs.
Level 1 Service Level Agreements
Clients who sign a managed IT service agreements receive a level 1 SLA that guarantees the following response times:
| Entire Company Outage | One Person Outage | Minor Issues | ||
| 1 Hour | 3 Hours | 1 Day |
Level 2 Service Level Agreements
Clients who opt for open IT agreements receive a level 2 SLA that guarantees the following response times:
| Entire Company Outage | One Person Outage | Minor Issues | ||
| 2 Hours | 6 Hours | 2 Day |