The Big Deal About Interactive emails, and How They Could Rule This Online Shopping Season

Email marketing is not dead. In fact, it’s among the most effective ways for online retailers to build relationships with customers. For substantial conversions, you should be emailing your customers regularly. However, if your email campaigns aren’t working, it’s time for you to examine what you’re doing.

Your emails should create user engagement, and among the best ways to do that is to increase interactivity. Interactive emails are a great way to bring more functionality into your customers’ inbox; this could range from showing a hidden message when the user clicks a button to creatively using scrolling to tell a story – there’s a lot of untapped potentials.

The big deal about Interactive Emails:

Do you know? 54% of marketers say increasing engagement rate is their top email marketing priority. A remarkable alternative to traditional emails, interactive emails are set to be the next big thing in the e-commerce industry. Interactive emails are a great way to surprise and delight customers with new offers, discounts, and more. They are making interactions between retailers and customers more engaging. With innovative ideas, creative designs, interactive features, and visually attractive content and videos, interactive emails are driving substantial increases in the click-through rates as they enable customers to act from within the email body.

  • You can offer menus in emails (like on the website). Users can easily surf products or service categories right within their inbox. Menus are great for new product launches, recommendations, and cross-selling and can help you improve your click-through rates and generate traffic.
  • Delivering engaging content through photos, GIFs, and videos is an excellent way to capture the attention of your customers. From the latest news to the latest product on your website, how-to messages to interactive pics –embedding such features in emails is better than sending a link to your website or social handles.
  • Since e-commerce sites have an extensive array of products, counters work great to create a sense of urgency in an email.  Countdowns to promote a sale or event promote quick action. They allow you to offer limited period discounts and motivate customers to make a purchase directly from the email body.
  • If you want to showcase the latest products or trends or offers, rotational banners are perfect to drive customer interactions. Not only do they make email aesthetics attractive and catchy, but also help in keeping content precise and to-the-point.  
  • Another great way of driving interaction is through the use of sliders. By displaying multiple products in a limited space, you can encourage users to click to view the next or previous slide – with a different CTA for each. You can use sliders to showcase new products, recommended products, product reviews, and more.

What makes them so Effective?  

Although interactive emails are becoming popular across industries, it is the e-commerce space where they really shine. Here are 5 features that make interactive emails so effective in online shopping:

  1. Fill cart: Imagine if customers could shop for their products directly from the email body, without opening the app or logging into the website? Through interactive emails, you can allow customers to easily navigate through products, fill their cart, and check out right from the email. By updating the cart and associated prices, taxes, and discounts in real-time, you can increase customer satisfaction and revenue.
  2. Surveys and product reviews: Very often, customers want to provide feedback and product reviews but do not have the time or patience to log into the website. With interactive emails, customers can directly provide feedback and review products from the email body, and save substantial time and effort. You can gain valuable information about customers, get feedback about your products and services, increase the click-through rate on your emails, and show them that their opinions matter.
  3. Story-telling: Not everything in email marketing has to be about increasing revenue. It can also be about engaging and delighting customers and building relationships through interesting story-telling. Story-telling is a great way to captivate your audience. First, listen to your customers and discover their motivations, concerns, and aspirations. Then, align your story with what drives them, and link your products with their lives to tap the right emotions.
  4. Real-time marketing: If you’re looking to pursue additional sales opportunities, interactive emails are a great way to enable real-time marketing. By enticing customers to make quick decisions based on a certain interaction, you can not only help them make a purchase but also ensure it exactly fits their needs. For example, if a customer leaves your website with an abandoned cart, you can instantly send him/her an email and offer an incentive to buy immediately or check if they have a query. Price is often the main reason for abandonment, a discount may act as a great motivation to finalize the sale.
  5. Add to calendar: Since sale days are a great way to cash in on increased footfall, an add-to-calendar option can enable you to promote your event. Although it is a simple way to increase interactivity, it is highly effective as it will ensure your customer is reminded of the event, and in all probability, drop by as appointed.

Gear up for the Shopping Season:

Interactive emails are a great way to make customers aware of new and attractive offers. By utilizing interactive elements , you can urge customers to make decisions. If you want to build relationships with your customers, it is time to add value to the emails you send and ensure they don’t unsubscribe from your mailers. Make your customers scratch, pull or slide content, spark their curiosity, and enhance their experience with interactivity this shopping season.

Several online retailers are competing to own the 2018 shopping season. Through innovative and interactive tactics, you can truly drive customer engagement and stand out.

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